TeleHealth Hearing Care Provider

This is a fully remote position, open to applicants in Arizona.

📋 Description

• This is a hybrid position that showcases innovative methods in client care.

• The role involves 90% of work within the HearAssist environment statewide, and 10% at local and nearby centers.

• Conduct HearAssist hearing evaluations, assist in hearing aid selection, and perform remote fittings for all clients, adhering to best practices outlined in our client-focused service model of Simply Excellent Hearing Care.

• Achieve a minimum Net Promoter Score (NPS) of 75.

• Carry out routine follow-ups, perform cleaning and checks, as well as hearing aid repairs.

• Maintain proficiency in taking ear impressions, modifying earmolds, and recommending Assistive Listening Device (ALD) accessories.

• Utilize hearing aid inventory for instruments while having the capability to remotely program, ship, and adjust hearing aids for clients within the states of licensure.

• Regularly demonstrate hearing aids during annual evaluations to create the 'wow' experience for clients.

• Keep hearing aid inventory to achieve an 80% same-day fitting/trial rate, enhancing immediate hearing solutions.

• Adhere to all state licensing laws, FDA regulations, WSA policies, and HearUSA Quality Practice Guidelines (QPG).

• Operate in compliance with HIPAA regulations, ensuring that documentation, outcome notes, and referrals are completed for each client.

• Collaborate with the HearAssist leadership team, District Manager, and field teams to enhance your center's revenue and positively impact more lives.

• Participate in Continued Professional Development to maintain expertise across all facets of service delivery, from consultative counseling to the selling, fitting, and troubleshooting of the latest hearing aid technology.

• Generate your own leads through proactive outbound calling.

• Foster a local community to create service demand and support marketing initiatives.

• Successfully execute one community outreach and/or physician marketing activity each quarter.

• Embody our culture and values of Going Beyond Together, Pioneering for Better Solutions, and a Passion for Impact.

⛳️ Requirements

• Experience in a client-focused role as an Audiologist or Hearing Aid Specialist.

• Strong attention to detail with a high level of accuracy.

• Proficient in basic or advanced written communication.

• Background in customer service and resolving grievances.

• Capability to communicate detailed or technical information clearly, accurately, and concisely.

• Ability to work efficiently, accurately, and independently in a dynamic environment.

• Must have applications for Multi-State Licensing submitted before the start date.

• 1-5 years of relevant experience is preferred.

• Active state license in Audiology and/or hearing aid dispensing is required.

• Obtaining Multi-State Licensure is necessary.

🏝️ Benefits

• Comprehensive benefits package.

• Paid holidays and a generous PTO policy.

• 401k matching program.

• Tuition reimbursement.

• Discounts on hearing aids for employees, families, and friends.

• Service days and initiatives promoting diversity, equity, and inclusion.