Telecom Observability Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in expanding our telecommunications team

• Collaborate with the telecom team, core engineering team, and Level 1/2 customer support escalation units

• Oversee and appropriately escalate real-time core network or infrastructure issues that may impact customers

• Sustain and enhance OXIO’s network

• Provide technical assistance, conduct fault investigations, and troubleshoot all network-related issues

• Ensure that network/application problems are identified and resolved in accordance with agreed KPIs and SLAs

• Design and execute thorough observability strategies across distributed systems

• Deploy and maintain monitoring solutions utilizing tools such as Sevone, Grafana, and CloudPak4AiOPs

• Create automated alerting systems featuring AI-driven anomaly detection

• Develop and maintain dashboards for real-time system visibility

• Implement distributed tracing and log aggregation solutions

• Provide technical support to NOC engineers to analyze and resolve issues

• Develop KPIs and additional metrics to monitor key elements of mobile network performance

• Create training materials related to KPIs / Dashboards

• Capability to troubleshoot, document, and evaluate the appropriate escalation channels and teams or groups.

⛳️ Requirements

• Over 10 years of experience in a telecommunications environment providing L3 support or similar roles

• Proficiency in monitoring tools (Prometheus, Grafana, ELK Stack, SevOne, CloudPak, etc.)

• Strong understanding of distributed systems and microservices architecture

• Basic knowledge of Python / Linux / Bash

• Familiarity with cloud platforms (AWS, GCP, Azure)

• Comprehension of SLO/SLI/SLA concepts

• Exceptional written and verbal communication abilities

• Strong interpersonal skills

• Proficient in written and spoken English.

🏝️ Benefits

• OXIO is dedicated to cultivating a diverse, equitable, and inclusive workplace where all employees feel appreciated and empowered.

• We believe that diversity in all its forms fosters innovation and creativity, and we aim to create an environment that reflects and celebrates the unique backgrounds, perspectives, and talents of our employees.

• We do not discriminate against any employee or job applicant based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

• We are committed to providing a work environment free from discrimination and harassment.

• We are focused on ensuring that all qualified applicants have an equal opportunity to apply for job openings.