Telco Network Quality – AI Automation Manager

This is a fully remote position, open to applicants in United Kingdom, +4 more countries.

📋 Description

• Take charge of the overall performance and reliability of Holafly’s worldwide mobile network.

• Develop and implement the network quality roadmap for over 200 global locations.

• Set industry-leading performance benchmarks for the network.

• Create and deploy sophisticated monitoring systems for GTP, LTE, and 4G/5G metrics.

• Design and install intelligent telemetry throughout core roaming 4G/5G signaling, user-plane, and radio traffic.

• Partner with Strategy teams to incorporate AI-driven diagnostics and self-healing infrastructure.

• Develop GenAI-powered diagnostic agents and automated Root Cause Analysis workflows.

• Analyze signaling logs, pinpoint fault domains, and produce post-incident technical reports.

• Create automated playbooks and programmatic triggers for managing carrier outages.

• Perform technical audits across international MNO, MVNE, and IPX interconnections.

• Lead key performance indicators into partner and internal systems to ensure SLAs are met.

• Define and enhance the Holafly Network Quality Index based on attach success, latency, throughput, and coverage.

• Link network telemetry with user experience KPIs, retention statistics, and customer sentiment metrics.

• Convert signaling telemetry into technical priorities and guide the operations team.

⛳️ Requirements

• 12+ years of experience in mobile network architecture within MNO, MVNO, or MVNE settings.

• Demonstrated leadership capabilities.

• In-depth knowledge of core network and roaming protocols within EPC and 5GC architectures, including MME, PGW, AMF, and UPF.

• Expertise in roaming protocols such as S6a, GTP-C/U, Diameter, Gx/Gy, and HTTP/2 SBA.

• Practical experience in capacity engineering and telemetry analysis tools like Wireshark, Prometheus, or Grafana.

• Proven history of working with virtualized core platforms and integrating cloud-native mobile ecosystems.

• Excellent technical communication skills.

• Demonstrated experience in writing robust scripts/tools, interacting with RESTful APIs, and automating complex workflows.

• Hands-on experience applying Machine Learning or GenAI within telecommunications.

• Strong practical skills in building dashboards, alerts, and data pipelines using Prometheus, Grafana, OpenTelemetry, ELK/OpenSearch, or Datadog.

• Ability to transform complex technical signaling data into actionable commercial strategies, roadmaps, and automated operational tools.

• Nice to have: experience with eSIM architecture, GSMA RSP standards, SM-DP+, or cloud deployment using Kubernetes, AWS/GCP.

• Nice to have: professional proficiency in Spanish for vendor collaboration.

🏝️ Benefits

• Fully remote work with a flexible culture.

• Ability to work from anywhere while enjoying a high level of trust and ownership in Europe.

• Performance bonuses available.

• Comprehensive health coverage.

• Professional development stipends.

• Opportunity to spearhead 5G transformation and cloud-native telecom architecture.

• Global scale and influence on connectivity for millions of international travelers.