Técnico/a de Soporte N2, Transporte

This is a fully remote position, open to applicants in Spain.

📋 Description

• Responsible for addressing and resolving Level 2 (N2) incidents within the operator's transmission and transport network.

• Conducting diagnostics and fault analysis on DWDM, OTN, and SDN infrastructures.

• Providing technical support to operational, deployment, and engineering teams.

• Carrying out provisioning, modification, and decommissioning activities for transport services.

• Coordinating with manufacturers and N3 support groups to resolve complex incidents.

• Managing the complete incident lifecycle using corporate ticketing tools.

• Validating and monitoring scheduled work, migrations, and maintenance windows.

• Creating and updating technical documentation and operational procedures.

• Engaging in root cause analysis (RCA) and proposing continuous improvement initiatives.

⛳️ Requirements

• Experience in operation, support, and incident resolution for optical transmission and transport networks.

• Knowledge of DWDM, CWDM, and OTN transmission architectures.

• Experience with optical transport equipment from manufacturers such as Nokia, Ciena, Infinera, and Huawei.

• Understanding of networking technologies: SDH/PDH, DWDM/ROADM, OTN (Optical Transport Network), and Ethernet Carrier.

• Intermediate to advanced English language skills.

🏝️ Benefits

• Permanent contract and stable project.

• Remote work with occasional office visits.

• Childcare voucher (up to €600 per annum).

• Meal assistance (€1200 per annum).

• Technical training, skills development, and language courses.

• Genuine career plan tailored to your role.

• 24 vacation days + 2 personal days + December 24 and 31 off + option to purchase up to 7 additional vacation days per year.

• Continuous training access to Mylearning, Capgemini University, and our Digital Campuses and Professional Communities.

• Access to platforms such as: Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First for languages (English, French, German…) among others!

• FlexAbroad: the opportunity to work remotely from another country for up to 45 days.