Technology System Administrator

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Manage and configure enterprise systems, collaboration tools, and applications, ensuring secure setups, dependable performance, and adherence to organizational technology and governance standards.

• Support identity and access management across enterprise systems and applications, including Microsoft Active Directory, Microsoft Entra ID, user provisioning, role-based access, permissions, and access reviews according to security and data governance policies.

• Oversee enterprise collaboration and productivity platforms such as Microsoft Teams, SharePoint, Templafy, Uconnect, Monday.com, TeamsHub, AI tools, and related SaaS platforms to facilitate secure and efficient business use.

• Design and maintain governance frameworks for enterprise applications and technology systems, encompassing configuration standards, operational procedures, access models, documentation standards, and data management practices.

• Conduct software license assessments and manage license distribution across designated enterprise applications to ensure compliance with vendor agreements and enhance platform utilization.

• Resolve complex system, endpoint, identity, and application issues related to configuration conflicts, permissions, integrations, patching, and platform functionality, acting as an escalation point from Help Desk support.

• Ensure compliance with information security standards by assisting with configuration reviews, vulnerability remediation, patch management, access hygiene, and consistent operational practices across assigned technologies.

• Create and update technical documentation, configuration standards, support runbooks, and internal knowledge resources that enhance consistency, repeatability, support efficiency, and self-service capabilities.

• Collaborate with business stakeholders and technology teams to provide guidance on the effective use of supported platforms, streamline support processes, and identify automation or self-service opportunities that mitigate recurring issues.

⛳️ Requirements

• Bachelor’s degree in Information Systems, Computer Science, Information Technology, or a closely related technical field; equivalent experience may be accepted.

• 3–5 years of experience in managing enterprise technology systems, SaaS applications, collaboration platforms, or endpoint management tools.

• Proficiency in application governance, identity and access management, enterprise collaboration platforms, endpoint administration, software configuration, patching, and technology support practices.

• Proven knowledge of Microsoft 365, Microsoft Teams, SharePoint, Microsoft Entra ID, Active Directory, Windows client administration, Microsoft Intune, and related enterprise technology platforms.

• Strong analytical, troubleshooting, and technical problem-solving abilities across system, endpoint, identity, collaboration, and application environments.

• Exceptional communication, documentation, time management, interpersonal, and organizational skills.

• Capability to manage multiple priorities, collaborate across teams, and deliver reliable support while maintaining excellent customer service.

• Shows readiness to embrace innovation by utilizing and applying evolving technology and AI tools to improve workflows, address challenges, and promote continuous improvement.

• Must have authorization to work permanently in the U.S.

• Preferred: Microsoft, CompTIA, ITIL, or other relevant technology certifications.

• Familiarity with scripting, workflow, or automation tools such as PowerShell, Power Automate, Azure Automation, or similar platforms.

• Understanding of ITIL practices, change management processes, and operational support standards.

• Knowledge of data governance, compliance standards, and secure configuration management practices.

🏝️ Benefits

• Flexible Workplace

• Employee Ownership

• Competitive Pay

• Comprehensive Benefits Package

• Collaborative Environment

• Innovative Culture