Systems Administrator III

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Oversee the daily administration and support of the TrackWise Digital system.

• Act as the primary support for end users, providing troubleshooting and training assistance.

• Handle user access management, including provisioning, updates, and regular reviews.

• Ensure system uptime, manage backups, and oversee restoration processes.

• Coordinate system roadmap initiatives, including releases, upgrades, and enhancements.

• Collaborate with business stakeholders to gather and fulfill system requirements.

• Work alongside IT Security to ensure compliance with security standards.

• Manage the system lifecycle tasks, which include: Change control (releases, bug fixes, updates), Technical requirements and design/configuration specifications, Installation and operational qualification (IQ/OQ) testing and defect management, Requirements traceability, Administration SOP development, and Support and review of validation documentation such as validation plans, UAT, summary reports, and periodic reviews.

• Assist with data migration and system decommissioning tasks as necessary.

• Collaborate with internal teams and external vendors to troubleshoot issues and sustain system performance.

⛳️ Requirements

• 2–4 years of experience with TrackWise Digital or Salesforce (configuration, validation, implementation, or administration).

• Familiarity with Salesforce tools (e.g., SOQL, Flows, troubleshooting).

• Knowledge of GMP and validated systems environments.

• Proficient in Windows operating systems.

• Excellent communication skills with the ability to work independently and collaboratively in teams.

🏝️ Benefits

• Competitive salary.

• Health insurance.

• Paid time off.

• Professional development opportunities.