Technology Product Manager, Salesforce

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership and strategically enhance the Success and Support instance of Salesforce, ensuring it provides scalable, high-quality, and future-oriented solutions that drive business outcomes.

• Serve as the authoritative figure for Salesforce by defining the target architecture, solution direction, and design principles, ensuring that all deliverables from Business Analysts, development teams, and supporting product resources adhere to Salesforce's best practices.

• Responsible for building and continuously developing a top-tier Salesforce instance for Calix by utilizing standard platform capabilities, minimizing unnecessary customizations, and making solution decisions that enhance agility, speed, maintainability, and long-term value.

• Maintain a thorough and up-to-date understanding of trends, emerging technologies, and industry best practices, converting that knowledge into a roadmap that positions Calix’s internal capabilities ahead of business demands.

• Collaborate closely with the IT organization, bridging strategic intent with technical execution, and act as the link between platform capability decisions and the teams tasked with building, maintaining, and scaling the underlying infrastructure.

⛳️ Requirements

• Over 8 years of experience in CRM technology, preferably Salesforce, though experience with Microsoft Dynamics, Zen Desk, or other leading vendors will be considered acceptable.

• Experience in a customer support or customer success role, possessing a deep understanding of business challenges and best practice approaches to address them.

• Strong product ownership mentality, with a proven ability to oversee a technology domain from end-to-end, establish a vision, make decisions, and deliver results.

• Comprehensive understanding of modern technology platforms (e.g., Salesforce, Gong), with the capability to apply features and best practices to create scalable, high-quality solutions.

• Ability to bridge the gap between business and engineering, translating complex or unclear requirements into straightforward solution designs and technical specifications.

• Strong architectural mindset, defining solution direction, design principles, and trade-offs regarding speed, scalability, and long-term maintainability.

• Preference for simplicity and standardization, utilizing out-of-the-box features and avoiding unnecessary customizations to boost agility and minimize complexity.

• Exceptional leadership abilities, aligning diverse groups, driving decision-making, and establishing a consistent operational approach across the organization.

• Demonstrated experience working cross-functionally, influencing without direct authority, and achieving results in a matrixed environment.

• Strong governance orientation, establishing and enforcing standards, approval processes, and release discipline without hindering delivery.

• Data-driven and outcome-focused, leveraging insights and metrics to prioritize tasks and continuously enhance platform performance and business impact.

• Proactive and forward-thinking, identifying opportunities for optimization, automation, and innovation.

• High level of ownership and accountability, with a proven track record of follow-through and responsibility for the quality of delivered solutions.

• Excellent communication skills and executive presence, capable of articulating complex concepts, influencing senior stakeholders, and driving alignment among SVP/VP levels.

🏝️ Benefits

• As part of the total compensation package, this position may qualify for a bonus.

• For details regarding our benefits, click here.