Salesforce Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and provide support for Salesforce, including user setup, security configurations, profiles, roles, permissions, page layouts, fields, objects, workflows, validation rules, and associated settings.

• Enhance and maintain Salesforce to align with business processes within sales, marketing, and customer operations.

• Create and manage reports, dashboards, and analyses that enhance visibility, facilitate informed decision-making, and promote operational accountability.

• Collaborate with business stakeholders to gather requirements, document needs, identify gaps, and convert them into scalable system solutions.

• Ensure data quality, hygiene, and governance practices are upheld across Salesforce and related go-to-market systems.

• Handle and resolve daily system issues, user requests, and production support needs promptly and reliably.

• Assist with system enhancements, release activities, testing, documentation, training, and fostering user adoption.

• Aid in integrations, workflow automation, and AI-enabled capabilities related to Salesforce and interconnected business systems.

• Provide support for related SaaS tools, primarily HubSpot, with opportunities to expand responsibilities over time.

• Operate within an Agile delivery framework by managing assigned tasks, assisting in backlog refinement, and contributing to consistent execution within established processes.

⛳️ Requirements

• A minimum of 3 years of experience in Salesforce administration, support, or a closely related systems role.

• Salesforce Administrator certification is mandatory; additional Salesforce certifications are desirable.

• Experience with Sales Cloud support; familiarity with Service Cloud is a plus.

• Proficiency in reporting, dashboards, user support, process enhancement, and system configuration within Salesforce.

• Experience with adjacent go-to-market platforms like HubSpot or similar SaaS tools.

• Background in a similar corporate environment or an entry-level position within a related industry.

• Knowledge of Agile methodologies and structured change management processes.

• Excellent written and verbal communication skills in English.

• Proven ownership, dependability, sound judgment, and the capability to adapt to new challenges while adhering to established processes.

🏝️ Benefits

• An Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Resumes of unsuccessful candidates will be securely deleted within twelve (12) months of the hiring decision, unless a longer retention period is mandated by law or you provide explicit consent for continued retention (e.g., for future opportunities).

• In compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), you have the right to request access to, correction of, or deletion of your personal information at any time by contacting compliance@sembi.com.

• Sembi, Inc. does not sell candidate data and will ensure that all personal information is processed securely and in accordance with relevant data protection regulations.