Technischer Kundenberater

This is a fully remote position, open to applicants in Germany.

📋 Description

• You provide technical and handling support to veterinary practice teams for their laboratory diagnostic analysis devices.

• You coordinate equipment installations with internal and external contacts and assist in resolving hardware and integration issues.

• You collaborate closely with internal teams to efficiently address customer inquiries and challenges.

• You guide customers through troubleshooting processes and offer practical tips and advice on the operation and maintenance of devices.

⛳️ Requirements

• You are customer-oriented and have experience in customer support.

• You possess a strong service mindset, with verbal and written communication skills in both German and English. It would be a plus if you also speak Czech.

• A qualification and work experience as a veterinary technical assistant is advantageous.

• A passion for technology is a plus.

• You are calm, creative, and combine these traits with a high degree of accuracy and analytical thinking.

• You are motivated and enjoy working in a large team, and you thrive on new challenges rather than routine tasks.

🏝️ Benefits

• The opportunity to be part of an international, rapidly growing company.

• Independent and responsible work in a future-proof industry.

• Comprehensive and professional onboarding along with regular professional exchanges within a qualified and dedicated team.

• Virtual work from home.

• Regulated, leisure- and family-friendly working hours with an excellent work-life balance: working hours starting at either 8:30 AM or 9:30 AM, according to the work schedule.

• Additional days off for social engagement.