Technician, Meeting Technology & Services

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Develops fundamental Array activity builds, including uploading slides, managing polling surveys, and other administrative functionalities, while making necessary content adjustments for meetings before and during their execution.

• Aids in the setup of networks to operate the Array application on iPads for in-person meetings.

• Ensures that equipment is received, cleaned, charged, and fully operational for each on-site meeting.

• Guides clients on the proper use of Array technology and other technical features related to live meetings.

• Validates and generates post-meeting reports and data as required.

• Keeps abreast of the latest company technology and service offerings.

• Provides exceptional customer service, ensuring client satisfaction at all interaction points.

• Collaborates effectively within teams and works independently, adjusting to various work environments and client demands.

• Offers business support to Project Managers as needed.

• Travels to meeting venues as necessary, providing on-site assistance and ensuring seamless technology implementation.

• Cultivates and sustains strong client relationships, serving as a trusted advisor and liaison.

• Effectively manages time, juggling multiple tasks while adapting to changing priorities.

• Recognizes opportunities for operational enhancement.

• Performs other responsibilities as assigned by a supervisor, which may occasionally be delegated by a higher-level supervisor and/or may not directly relate to the described position.

⛳️ Requirements

• Proficient in utilizing multiple computer applications under pressure, with a foundational understanding of networking principles.

• Proven technical aptitude with the capability to quickly learn and adapt to new technologies and software applications.

• Preferred experience in working with audio/visual technology to support live meetings and event production.

• Familiarity with web-conferencing technologies such as Zoom, Teams, and Webex is preferred.

• Proficient in Microsoft Office applications, including PowerPoint, Excel, and Word.

• Willingness and capability to travel (valid driver's license and eligibility for passport required), with regular overnight travel, early mornings, late nights, and weekends expected. Must reside within a commuting distance (60 miles or less) of an international airport.

• Ability to work both independently and collaboratively within team environments.

• Flexibility to adapt to diverse work settings and schedules – including in-person, hybrid, and virtual meetings.

• Excellent interpersonal and communication skills, with a customer-centric approach.

• Strong problem-solving abilities with meticulous attention to detail and troubleshooting skills.

• Effective time management skills, with the ability to prioritize tasks efficiently.

• Aptitude for quick and effective problem resolution.

• High level of attention to detail.

• Strong organizational skills with the capacity to multitask.

• Ability to thrive in dynamic, high-pressure work environments.

🏝️ Benefits

• Comprehensive benefits package including Health, Dental, Vision, Life Disability, 401k with matching contributions, and flexible spending accounts.

• Employee Assistance Programs and additional resources for work/life balance.

• Referral bonuses and tuition reimbursement opportunities.

• Accrued Paid Time Off (PTO).

• Volunteer Time Off to support community engagement.

• Opportunities for professional growth through on-the-job training, certification assistance, and continuing education reimbursement.