Technical Writer

This is a fully remote position, open to applicants in District of Columbia, +2 more states.

📋 Description

• Conduct research to create, edit, format, and sustain technical documentation, process documentation, user manuals, job aids, reports, meeting materials, and program outputs.

• Convert information from technical teams, instructional designers, data analysts, QA personnel, help desk staff, and program leadership into concise documentation.

• Provide documentation support for web-based applications, learning management systems, training processes, user support protocols, reporting methodologies, and operational functions.

• Develop and uphold standard operating procedures, knowledge base articles, FAQs, release notes, user guidelines, and internal support documentation.

• Evaluate documentation for clarity, consistency, grammar, formatting, accuracy, and compliance with customer specifications.

• Assist with ongoing deliverables such as monthly reports, meeting minutes, action item logs, status updates, and documentation packages.

• Keep documentation repositories, templates, revision histories, source files, and final deliverable versions well-organized.

• Monitor edits, stakeholder feedback, revisions, approvals, and the status of documents until completion.

• Ensure accessible document formatting and implement Section 508 or similar accessibility standards for electronic deliverables.

• Collaborate with cross-functional teams to gather inputs, validate content, address comments, and prepare documents ready for submission.

• Aid in documenting system updates, revisions to training products, issue resolution procedures, and operational practices.

• Contribute to enhancements in templates, naming conventions, document workflows, and knowledge management strategies.

⛳️ Requirements

• Bachelor’s degree in Technical Writing, English, Communications, Information Technology, Education, Business, or a related field; equivalent experience may be accepted.

• Minimum of 3 years of experience in technical writing, documentation development, content editing, reporting, or similar documentation roles.

• Proficiency in developing technical, operational, training, user support, or process documentation.

• Excellent writing, editing, formatting, proofreading, and document organization abilities.

• Capability to gather insights from various stakeholders and produce clear, precise, and practical documentation.

• Familiarity with document control, templates, style guides, version management, and review processes.

• Understanding of accessibility considerations for electronic documents, including Section 508 or equivalent standards.

• Keen attention to detail with the ability to manage multiple documentation tasks and meet deadlines.

• Strong written and verbal communication skills.

• Ability to work both independently and collaboratively in a remote setting.

🏝️ Benefits

• 15 PTO days.

• 11 paid holidays.

• Medical Insurance with – 3 options (HSA with $600 Employer Contribution).

• Dental Insurance with no age limit on orthodontics.

• Vision Insurance through EyeMed offering coverage in and out of network.

• Short Term and Long-Term Disability coverage with 100% premium support, along with Life insurance and AD&D with 100% premium support.

• Supplemental Life Insurance.

• Availability of Critical Care and Accident Insurance.

• Pet Insurance through Nationwide.

• Employee Assistance Program.

• 401k with enrollment from day one, featuring a 4% company deferral.

• $1500 Annual Training Budget.

• $1500 Referral bonus.

• Eligibility for annual merit and discretionary bonuses.

• Flexible work arrangements.