Technical Writer

This is a fully remote position, open to applicants in Spain.

📋 Description

• Gaining comprehensive understanding of the Rithum network, its solutions, and user requirements.

• Updating and maintaining current user-facing materials, such as user guides, test plans, and online assistance.

• Leveraging existing templates and toolkits to create high-quality communications aimed at program adoption or operational notifications.

• Following established processes and procedures to ensure effective source control and organized reporting.

• Producing high-quality user-facing content, including tailored setup guides, online assistance, product update announcements, and email correspondence.

• Creating high-quality documentation, encompassing business process documentation, templates, and forms.

• Reviewing and editing content created by fellow technical writers and other teams within Rithum, as required.

• Collaborating with technical teams and project leaders to determine content requirements and facilitate the review and approval workflow.

• Reviewing and maintaining existing standards for both client-facing and internal documentation.

• Engaging in the implementation of new technologies to enhance content development, management, and delivery.

⛳️ Requirements

• Minimum of 2 years’ experience in technical writing or a related field (writing samples will be requested).

• Proficiency in Microsoft Office, especially Word and Excel, along with Adobe tools such as Acrobat and InDesign.

• Familiarity with design tools like Photoshop and Illustrator.

• Experience with collaboration and project/issue management tools, for instance, Jira.

• Background in using SharePoint.

• Proficient in using Notion.

• Knowledge of help authoring solutions, such as Salesforce.

• Experience with software that delivers operational content to users via in-app messages and emails, such as Pendo Orchestrate.

• Familiarity with screen capture software.

• Understanding of software development life cycle (SDLC).

• Basic knowledge of HTML and CSS.

🏝️ Benefits

• Comprehensive medical, dental, and psychological benefits.

• Life insurance and disability coverage.

• Competitive time-off package, including 25 days of PTO, 8 company-paid holidays, 5 paid floating holidays (starting in 2026!), 2 wellness days, and 1 paid volunteer day.

• Voucher program for transportation, meals, and childcare.

• Remote working stipend of €40/month automatically included in payroll.

• Access to resources aimed at supporting your wellbeing, including the Calm App and an Employee Assistance Program.

• Professional development stipend and various learning and development opportunities designed to help you advance your career.

• Charitable contribution matching for each team member.