Technical Writer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the main documentation partner for the Platform Engineering organization (DevOps, SRE, Infrastructure, CI/CD, Cloud, Internal Developer Platforms).

• Conduct research, compose, and maintain technical documentation for APIs, platform systems, infrastructure components, and developer tools.

• Document platform functionalities, service catalogs, best practices, CI/CD templates, infrastructure standards, and internal developer workflows.

• Create and revise runbooks, standard operating procedures, and operational guides for platform engineering teams.

• Develop and sustain developer onboarding guides, integration documentation, and technical FAQs.

• Oversee and manage the organization of the IT Notion workspace, ensuring documentation is systematic, easily discoverable, and standardized.

• Create and uphold documentation templates, style guides, taxonomies, and governance practices for all engineering teams.

• Ensure that documentation is precise, current, and versioned according to product and platform releases.

• Operate within a docs-as-code workflow, managing documentation in Git-based repositories.

• Engage in Agile ceremonies and oversee documentation tasks within sprint cycles.

• Review and refine technical content generated by subject matter experts for clarity, consistency, and completeness.

• Proactively identify gaps in documentation and establish documentation KPIs (adoption, completeness, freshness).

⛳️ Requirements

• 5+ years of experience in technical writing for software engineering or technology products.

• Experience in documenting platform engineering, DevOps, or cloud infrastructure systems.

• Proficient in documenting APIs (REST, GraphQL) utilizing tools such as Swagger/OpenAPI, Redoc, or Postman.

• Expertise with documentation management tools (Notion, Confluence, ReadTheDocs, MkDocs).

• Experience in structuring and managing enterprise knowledge systems at scale.

• Familiarity with docs-as-code workflows and version control using Git.

• Strong research and interview capabilities to extract technical information from subject matter experts.

• Exceptional written English communication skills.

• Experience collaborating with engineering teams in an Agile delivery environment.

• **What’s Preferred**

• Background in healthcare IT or clinical platform documentation.

• Experience supporting Platform Engineering or Internal Developer Platform (IDP) teams.

• Experience documenting DevOps tooling, CI/CD pipelines, or cloud platforms (AWS preferred).

• Experience designing knowledge architecture in Notion or similar platforms.

• Familiarity with Markdown, AsciiDoc, or structured authoring frameworks.

• Exposure to developer experience frameworks or Team Topologies concepts.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and development.

• A collaborative and innovative work environment.

• Flexible working hours and remote work options.