Technical Training Specialist

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Conducting technical training sessions in North America for customers, partners, and staff.

• Offering in-depth technical, administrative, and end-user guidance on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem.

• Collaborating with Training Consultants to provide training recommendations during customer planning sessions.

• Partnering closely with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers to ensure thorough training delivery.

• Guaranteeing that training is delivered to customers, enabling them to effectively use, operate, and maintain their Motorola Solutions products and solutions.

• Fostering customer satisfaction and nurturing strong customer relationships.

• Executing training delivery, development, administration, planning, and execution of training events, including testing and maintaining a lab environment.

⛳️ Requirements

• High School diploma or equivalent required.

• At least 3 years of technical experience with ASTRO/P25 communication systems.

• Strong understanding of P25 Systems Integration.

• A minimum of 5 years of practical technical experience.

• At least 3 years of experience in technical training.

• Familiarity with networking, PCs, and Operating Systems.

• Willingness to travel approximately 50% of the time.

• Self-motivated in both team and individual settings.

• Exceptional written and verbal communication skills.

• Dedicated to accuracy and maintaining high standards.

• Skilled in building strong relationships internally and externally.

• Capable of scoping efforts and coordinating work to meet internal, external, and project deadlines.

• Customer service-oriented.

• Practical and demonstrable technical experience with Dispatch Console Sites, RF Sites, Key Management Facility, and Encryption in P25 Public Safety Communications Systems.

• Ability to work independently to identify and resolve issues.

• Comprehension of how various elements integrate to form a solution.

• Willingness to research and collaborate cross-functionally to explore new innovative ideas.

• Staying updated on developments in technology and training, and recommending their application to important initiatives.

• Consulting with management and peers.

• An Associate's degree in Adult Education Networking, or a related field is preferred.

• Proficient in voice communications systems, especially VoIP Dispatch Console, LMR, and PBX technology.

• Familiarity with P25 Communications Systems and associated subscribers.

• Training Certification or experience in Training Development.

• System Management experience in IP-Based Dispatch Consoles.

• Proficient in Visio, MS Office, and Google Suite.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• And more!