Technical Training Specialist

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Deliver technical training classes for customers, partners, and employees across North America (NA).

• Offer comprehensive instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem, focusing on technical, administrative, and end-user aspects.

• Collaborate with Training Consultants to provide training recommendations during customer planning sessions.

• Work in conjunction with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers for effective training delivery.

• Ensure that the training provided empowers customers to use, operate, and maintain their Motorola Solutions products and solutions efficiently.

• Foster customer satisfaction and develop strong relationships with clients.

• Manage the delivery, development, administration, planning, and execution of training events, including the testing and maintenance of a lab environment.

⛳️ Requirements

• High School diploma or equivalent is required.

• A minimum of 3 years of technical experience with ASTRO/P25 communication systems.

• In-depth knowledge of P25 Systems Integration is essential.

• At least 5 years of practical technical experience required.

• A minimum of 3 years of experience in technical training.

• Familiarity with networking, PCs, and Operating Systems.

• Willingness to travel approximately 50% of the time.

• Self-motivated, capable of working both independently and as part of a team.

• Excellent written and verbal communication skills.

• High commitment to accuracy and maintaining quality standards.

• Skilled in building strong internal and external relationships.

• Ability to assess project scope and coordinate work to meet internal and external deadlines.

• Customer service-oriented mindset.

• Practical and verifiable technical expertise in Dispatch Console Sites, RF Sites, Key Management Facility & Encryption within P25 Public Safety Communications Systems.

• Capability to work independently to identify and resolve issues.

• Understanding of how various elements create a comprehensive solution.

• Engage in research and collaborate cross-functionally to explore innovative ideas.

• Stay updated on advancements in technology and training, recommending applications for key initiatives.

• Consult with management and peers for effective outcomes.

• An Associate's degree in Adult Education Networking or a related field is preferred.

• Familiarity with voice communications systems, particularly VoIP Dispatch Console, LMR, and PBX technology.

• Experience with P25 Communications Systems and subscribers is required.

• Training certification or experience in training development is a plus.

• Experience in system management of IP-Based Dispatch Consoles.

• Proficient in Visio, MS Office, and Google Suite.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• and more!