Technical Trainer – Back Office

This is a fully remote position, open to applicants in Texas.

📋 Description

• Design and develop comprehensive training programs focused on athenaIDX back office workflows.

• Deliver training through various channels, including virtual sessions and personalized coaching.

• Create and sustain training materials and job aids.

• Assist in the onboarding process for new employees.

• Collaborate with PMS Support and project teams to ensure training is aligned with established processes.

• Keep up-to-date with athenaIDX updates and best practices.

• Develop focused training sessions based on frequently encountered issues.

• Offer post-training support to end users.

⛳️ Requirements

• Bachelor's degree or equivalent qualification.

• Generally requires 4+ years of relevant experience.

• Extensive expertise in the athenaIDX application.

• Strong understanding of end-to-end revenue cycle processes.

• Experience in designing and delivering structured training programs.

• Ability to convert complex workflows into concise training content.

• Strong analytical capabilities.

• Willingness to travel as necessary for in-person training sessions.

🏝️ Benefits

• Competitive compensation package.

• 5% bonus.

• Opportunities for professional development.