Technical Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Ensuring that target chemical levels are maintained for established treatment programs at DuBois customer locations.

• Creating and following an effective service schedule that aligns with the customer service profile.

• Completing the full service schedule each month.

• Conducting regular audits that involve testing water or fluid samples using a portable laboratory, analyzing results at client sites, recording inventory, and initiating reorders as necessary, either directly or through the customers’ ordering process.

• Performing daily data entry in an analytics platform and effectively communicating any anomalies throughout the organization.

• Troubleshooting on-site issues stemming from non-conformances in water sample results and addressing any defective equipment through repair or replacement.

• Identifying and implementing solutions to optimize our clients’ water or chemical systems for the lowest possible life cycle cost while proactively maintaining those systems.

• Designing, installing, maintaining, and repairing dosing equipment, controls, and water conditioning systems to ensure that DuBois programs function effectively.

• Managing both urgent and non-urgent customer requests for support related to the operation of DuBois programs at their facilities.

• Identifying and quantifying savings from water and energy programs.

• Opportunity to design innovative water or process chemical treatment programs.

• Upholding a customer service mindset to achieve an outstanding level of customer satisfaction.

• Responsible for preparing and delivering annual business reviews to customers, encompassing both technical and financial aspects (where applicable).

⛳️ Requirements

• Post-secondary education in Chemical, Mechanical, Environmental, or Industrial applications.

• Experience in customer service and/or sales roles.

• Preference for candidates with experience in industrial environments.

• Strong interpersonal skills, enabling the establishment of relationships with customers and internal partners within the organization.

• Effective organizational skills and meticulous attention to detail.

• Significant customer service experience.

• Exceptional problem-solving and troubleshooting abilities.

• Valid driver’s license.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• 401k with company match.

• Paid holidays.

• Vacation time.

• Income protection plans.