Technical Support Specialist I

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Deliver attentive phone support for wireless inquiries from 8:00 a.m. to 8:00 p.m. EST

• Diagnose problems and provide assistance with MDM support, activations, and warranty replacements

• Oversee client order processes within a 4-hour service level agreement in partnership with TSS II and SrTSS

• Recognize, document, and execute at least one measurable process improvement initiative each year

• Manage inventory requests

• Execute optimization plan modifications prior to the next billing cycle for designated clients

• Ensure adherence to Data Security and Personal Information policies

• Quickly notify management of any suspicious Data Security or Personal Information activities

⛳️ Requirements

• High school diploma is mandatory

• Prior customer service experience is preferred but not essential

• Exceptional interpersonal, communication, and time management abilities

• Strong customer service orientation

• Proficient active listening skills

• Quick learner with effective troubleshooting capabilities

• Excellent organizational skills with the ability to manage multiple priorities

• Proficient computer skills, including Microsoft Office Suite, SharePoint, and Excel

• Availability for phone support from 8:00 a.m. to 8:00 p.m. EST

• Willingness to respond to after-hours calls as required

• No certifications are required

🏝️ Benefits

• Opportunity for career advancement

• Discretionary bonuses or sales commissions may be provided at the company's discretion