Technical Support Specialist – Bilingual Spanish

This is a fully remote position, open to applicants in United States, +3 more locations.

📋 Description

• Deliver expert technical support to customers and partners for Geotab products, which include GO devices and the MyGeotab platform, as well as integrated partner technologies.

• Diagnose and resolve intricate hardware and software issues.

• Manage support cases from initial contact until resolution.

• Maintain comprehensive documentation.

• Contribute to 24/7 support operations through rotating shifts.

• Assist partners, customers, sales representatives, and internal teams via phone, chat, and email.

• Offer technical knowledge on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation.

• Identify and resolve connectivity, installation, and platform issues.

• Coordinate the return and exchange of devices and accessories with internal departments.

• Address customer complaints and escalate critical issues to management.

• Safeguard customer data confidentiality and security.

• Support Geotab’s global strategic initiatives.

• Collaborate with customers, partners, and internal technical teams regarding cameras, keyless systems, and other integrated technologies.

⛳️ Requirements

• Fluency in reading, writing, and speaking in both English and Spanish.

• A Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field is highly valued.

• 1-3 years of experience in a customer service or technical support role.

• 1-3 years of experience in troubleshooting technical hardware and/or software issues.

• Advanced Excel skills, including the ability to create pivot tables and reports.

• Familiarity with programming languages such as SQL, Python, C#, or JavaScript is highly valued.

• Working knowledge of data warehouses like Google BigQuery is highly valued.

• Technical proficiency using Google Suite for business (Sheets, Docs, Slides).

• Comfort in communicating with customers via telephone, email, and chat.

• Strong analytical and problem-solving abilities, complemented by excellent verbal and written communication skills.

• Strong interpersonal and relationship-building capabilities, with the ability to engage with all organizational levels.

• Highly organized, with the ability to handle multiple tasks and projects simultaneously.

• Must stay updated with technology and be flexible to adapt to evolving market demands.

• Experience working in a technical or engineering environment is an asset.

• Availability to work any schedule in a 24/7 environment, including afternoons, evenings, overnight shifts, weekends, and holidays.

• Reliable internet connection with a minimum of 50mb DL/10mb UL when working remotely.

• Eligibility to work in the United States verified through E-Verify.

🏝️ Benefits

• Flexible working arrangements.

• Home office reimbursement program.

• Baby bonus and parental leave top-up program.

• Online learning and networking opportunities.

• Electric vehicle purchase incentive program.

• Competitive medical and dental benefits.

• Retirement savings program.

• Opportunities for innovation.

• A fun and inclusive work culture.

• Work-life balance.

• Online social events, chat rooms, and gatherings.

• Benefits are offered exclusively to full-time permanent employees.