Senior IT Engineer, VDI

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Design, implement, and oversee the virtual desktop infrastructure.

• Take responsibility for the health and performance of the virtual desktop and application publishing environment.

• Collaborate with infrastructure and security teams to ensure a fast, reliable, and secure remote workspace experience.

• Communicate and coordinate with internal clients and external vendors.

• Manage operational processes including crisis management, support escalation, change management, release management, and capacity management.

• Develop a technology strategy and roadmaps, which encompass design, documentation, communication, and implementation of infrastructure technology standards.

• Analyze, plan, justify, schedule, and coordinate specialized administrative, operational, and financial initiatives.

• Oversee total cost of ownership, optimization, and efficiency initiatives.

• Collaborate with suppliers and vendors to achieve outcomes in line with organizational strategy.

• Manage reporting metrics, dashboards, and status reports for quality and performance.

• Plan, monitor, and control operating and capital budgets.

• Administer and maintain the Omnissa Horizon VDI environment, including pools, golden images, and connection brokers.

• Manage application packaging, publishing, and delivery processes.

• Design and maintain VMware infrastructure that supports the VDI environment.

• Monitor VDI performance and capacity, troubleshooting latency, login, and session issues as necessary.

• Manage profile and user data persistence solutions.

• Patch and update golden images and published application packages.

• Collaborate with Security on access policies, MFA, and endpoint compliance.

• Document architecture, runbooks, and troubleshooting procedures.

• Evaluate and suggest improvements to the VDI stack.

⛳️ Requirements

• Bachelor’s Degree (Required).

• Degree in Business Administration, Computer/Management Information Systems, Computer Science, Engineering, Mathematics, or a related field.

• 8 years of technical engineering experience.

• Experience in administering and maintaining VDI environments built on Omnissa Horizon (formerly VMware Horizon).

• Experience in managing application publishing and delivery.

• Proficiency with VMware infrastructure, including vSphere/ESXi and vCenter.

• Experience in building and maintaining golden images, master templates, and instant/linked clone pools.

• Proven experience in monitoring VDI performance and capacity and troubleshooting latency, login, and session issues.

• Familiarity with profile and user data persistence solutions such as App Volumes and Dynamic Environment Manager.

• Experience in patching and updating golden images and published application packages.

• Experience working with Security to enforce access policies, MFA, and endpoint compliance for VDI sessions.

• Proven ability to document environment architecture, runbooks, and troubleshooting procedures.

• Ability to assess and recommend enhancements to the VDI stack.

• Capacity to work collaboratively in a highly matrixed environment.

• Proven ability to drive changes in people, processes, and technology.

• Demonstrated effective leadership skills.

• Ability to articulate complex technical concepts to both technical and non-technical audiences.

• Knowledge of regulatory and contractual compliance is advantageous.

• Experience leading large, complex projects across multiple functional departments.

• Experience in a complex healthcare organization is a plus.

🏝️ Benefits

• Comprehensive health insurance plans.

• Retirement savings plan with company matching.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Generous paid time off and holiday leave.