Technical Support Specialist – Back Office

This is a fully remote position, open to applicants in Florida.

📋 Description

• Serve as the primary point of contact for customers via phone, chat, email, and screen-sharing sessions.

• Become an expert in the ServiceTitan product line.

• Create innovative solutions and workflows tailored to customer requirements.

• Mitigate and de-escalate customer issues using Salesforce Support Console, internal chatbot, support tools, and thorough testing.

• Deliver comprehensive technical solutions directly to clients.

• Address and resolve customer concerns with efficiency and quality.

⛳️ Requirements

• A bachelor's degree is preferred, or equivalent experience in technical support.

• Strong critical thinking and troubleshooting skills.

• Excellent interpersonal skills, including empathy, patience, confidence, and the ability to engage with various personality types.

• Capability to excel in a feedback-driven, fast-paced environment.

• Proficiency in mastering complex software.

• A customer-focused mindset and eagerness to learn.

• Creative problem-solving abilities.

• Skill in translating complex technical challenges into practical solutions.

• Ability to prioritize tasks, multitask, and perform effectively under pressure.

• Strong written and verbal communication abilities.

• Team-oriented mindset.

• Intelligent, self-motivated, quick-thinking, and fast-learning individual.

• Knowledge of the Home/Commercial Service Industry is an advantage.

🏝️ Benefits

• Flexible time off.

• Opportunities for learning and development.

• Comprehensive onboarding program.

• Leadership training.

• Various programs and events.

• Bonusly rewards.

• Peer-nominated awards.

• Company-covered medical, dental, and vision insurance.

• 100% employer-paid options and 90% coverage for dependents.

• Flexible Spending Account (FSA) and Health Savings Account (HSA).

• 401(k) matching.

• Telehealth options, including One Medical memberships.

• Parental leave and support services.

• Up to $20,000 in fertility services, including IUI and IVF.

• Reimbursement for surrogacy and adoption.

• On-demand maternity support through Maven Maternity.

• Free breast milk shipping via Maven Milk.

• Pet insurance.

• Legal advisory services.

• Financial planning resources.

• Annual bonus opportunities.

• Equity options.