Technical Support Specialist – Back Office

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as the initial point of contact for customers via phone, chat, email, and screen-sharing sessions.

• Become an expert on the product and create innovative solutions and workflows tailored to customer requirements.

• Mitigate escalations and de-escalate customer concerns using the Salesforce Support Console, internal chatbot, support tools, resources, and thorough testing.

• Deliver comprehensive technical solutions directly to customers to resolve issues efficiently and with high quality.

⛳️ Requirements

• Bachelor's degree preferred or equivalent experience in technical support.

• Strong critical thinking and troubleshooting skills.

• Exceptional interpersonal skills, including empathy, patience, confidence, a sense of humor, and the ability to engage with a variety of personality types.

• Capability to excel in a feedback-driven, fast-paced environment.

• Proficiency in mastering complex software.

• Customer-focused mindset and eagerness to learn.

• Innovative and creative problem-solving abilities.

• Skill in translating intricate technical issues into practical solutions.

• Ability to prioritize, multitask, and perform effectively under pressure.

• Strong written and verbal communication skills.

• Team-oriented attitude.

• Intelligent, self-driven, quick-thinking, and fast-learning individual.

• Knowledge of the Home/Commercial Service Industry is an advantage.

🏝️ Benefits

• Flexible time off.

• Opportunities for learning and development.

• Comprehensive onboarding program.

• Leadership training for Titans at all levels.

• Various programs and events.

• Bonusly rewards.

• Peer-nominated awards.

• Company-paid medical, dental, and vision coverage for you and your dependents.

• RSP match.

• Employee assistance program.

• Parental leave and support.

• Up to $20k in adoption reimbursement.

• On-demand maternity support through Maven Maternity.

• Free breast milk shipping through Maven Milk.

• Financial planning tools.

• Equity.

• Bonus eligibility.