Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide advanced technical support to customers through various channels with ease.

• Resolve customer issues utilizing omnichannel methods and artificial intelligence.

• Support customers with "Do It with Me" setup and troubleshooting.

• Assist users through diagnostic and troubleshooting procedures.

• Keep thorough documentation of all customer interactions.

⛳️ Requirements

• High School diploma or equivalent qualification.

• 2 to 3 years of pertinent technical support experience.

• Excellent verbal and written communication abilities.

• Capable of making informed decisions and taking responsibility.

• Proficient in managing multiple tasks while maintaining attention to detail.

• Familiarity with Microsoft Office Programs.

• Advanced technical skills to comprehend and explain essential processes to customers.

• Must be able to obtain and sustain state licenses and technical certifications as required.

🏝️ Benefits

• Coverage for medical, dental, and vision.

• Company-sponsored life and AD&D insurance.

• Company-provided short- and long-term disability insurance.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• Additional voluntary benefit products available.

• 401k retirement savings plan eligibility after just 60 days.

• Paid time off for vacations, sick days, and floating holidays.

• Tuition reimbursement offered.