Technical Support Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver technical support and assistance to both national and international clients, focusing on Spanish-speaking customers.

• Address and follow up on support tickets, aiming to comprehend customer requirements and identify the optimal solution for each case.

• Analyze and resolve inquiries and challenges related to software usage.

• Troubleshoot issues pertaining to operating systems, networks, and basic configurations.

• Record, document, and monitor support tickets utilizing support tools.

• Offer customers clear and objective guidance, primarily via phone and conversational support.

• Collaborate with various internal teams to investigate and address requests.

• Track tickets through to resolution, ensuring customers are kept informed of progress.

• Contribute to a high-quality customer support experience.

• Engage in the team’s daily activities and initiatives, fostering a collaborative and dynamic environment.

⛳️ Requirements

• Proficient in Spanish, with strong conversational and written communication skills.

• Prior professional experience in technical support or customer service.

• Familiarity with Windows operating systems.

• Knowledge of Microsoft Office applications.

• Basic understanding of networks and communication protocols.

• Proficient in troubleshooting and problem diagnosis.

• Experience with ticket logging and tracking tools.

• Excellent verbal and written communication skills.

• Capability to interact with customers and collaborate effectively with various teams.

• Preferred qualifications include experience providing software support, experience with international customers, English proficiency, residence in Joinville, Santa Catarina, experience with Service Desk/ITSM tools or methodologies, and knowledge of or experience with more complex software products.

🏝️ Benefits

• Unimed Health Insurance: no monthly premium for the employee and only 30% copayment.

• Annual profit-sharing bonus.

• Meal or food allowance of BRL 950.00.

• Education Assistance: scholarships for language courses, undergraduate and graduate programs, or specializations, with monthly reimbursement of up to 70%.

• TotalPass providing access to gyms, psychologists, and nutritionists.

• Dental Insurance.

• Employee Referral Bonus with Flash bonuses.

• Free Online Courses.

• Internal and External Training opportunities.

• Pharmacy Benefit.

• Life Insurance.

• Pet Benefit.