Technical Customer Support, Tier 1

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide assistance for Fluke Reliability software applications to end users in both Microsoft and web-based settings.

• Respond to incoming customer support inquiries via phone calls, emails, and chat.

• Identify and relay precise solutions to problems reported by users of Fluke Reliability products.

• Collaborate within a team to support customers across a diverse range of industries.

• Investigate technical issues during calls while engaging with customers and accurately documenting the problems.

• Acquire a comprehensive understanding of Fluke Reliability software products.

• Offer support to customers, partners, and internal team members through phone calls, emails, web meetings, and chat platforms.

• Exhibit a customer-centric approach to resolving technical challenges.

⛳️ Requirements

• Bachelor's degree (B.A. or B.S.) is preferred.

• Demonstrated mechanical aptitude and strong problem-solving skills.

• Excellent ability to convey technical information in both written and verbal forms.

• Strong work ethic with the capability to operate efficiently with minimal supervision.

• Ability to thrive in a fast-paced environment accompanied by outstanding organizational skills.

• Experience in customer service is advantageous.

• Knowledge of databases is a plus.

• Must be available from 10:00 am to 7:00 pm Eastern Time.

🏝️ Benefits

• Opportunities for advancement within the company to other departments, including Account Management, Professional Services, Sales, or Support.

• Equal opportunity employer.

• Reasonable accommodations for applicants with disabilities.