Technical Support Representative

This is a fully remote position, open to applicants in Rhode Island.

📋 Description

• Handle live troubleshooting calls on a daily basis.

• Identify, diagnose, and resolve issues for CVS store personnel, pharmacy staff, and Minute Clinic employees.

• Record problems and finalize problem tickets.

• Keep updated with accurate information regarding current policies, procedures, and troubleshooting methods.

• Deliver exceptional customer support while adhering to service level agreements.

• Work effectively in a team-oriented environment.

⛳️ Requirements

• Minimum of 6 months experience in technical support or call center roles.

• Background in a help desk or call center setting providing technical assistance in a retail context.

• Familiarity with computer hardware and software applications.

• High School Diploma or GED is required, or 2 years of equivalent experience.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources.