Junior Technical Support Analyst

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Offer support to Omie PDV clients through chat and phone communications.

• Conduct remote access to clients' devices to assist them as needed.

• Develop detailed guides in image/text or video format outlining system procedures to address customer inquiries.

• Elevate systemic issues and concerns lacking clear solutions to the Product Specialists team for assessment and resolution.

• Redirect chats and calls that fall outside your expertise to the relevant department to ensure customers receive assistance from the appropriate team.

• Engage in a consultative approach, delivering empathetic, human-centered support to all clients.

⛳️ Requirements

• Bachelor's degree completed or currently in progress in Administration or any technology- or business-related discipline.

• Prior experience in B2B customer support is essential.

• Familiarity with POS (point of sale) products is advantageous.

• Competence in Microsoft Office is preferred.

• Must be available to work a 12x36 shift schedule from 9:00 AM to 9:00 PM.

🏝️ Benefits

• Flexible benefit/meal allowance of R$45.00 for each working day.

• Home office allowance provided.

• Need to work on-site? Transportation vouchers available. For those using train/metro, a shuttle service is offered from the station to the office.

• Bradesco health insurance coverage.

• Amil Dental plan for dental needs.

• Pharmacy assistance included.

• Childcare support available.

• A day off for your birthday to celebrate as you wish.

• Access to partner apps for accredited gyms to promote physical health and wellness.

• Collaborations with online therapy and meditation platforms to enhance mental health and wellbeing.

• Partnership with SESC — Credencial Plena.

• Exclusive discounts at leading universities and educational institutions for undergraduate, graduate, and MBA programs, along with free access to Omie Academy for employees.

• Partnership with in-company English language courses.

• Discount program for various insurance products.

• Swile Shop: an exclusive discount platform.

• Collaboration with Dell.

• Profit-sharing program (PPR) available.

• Travel benefits offered.

• Life insurance coverage provided.