Senior L3 Support Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate with fellow L3 Engineers, L1 Support staff, Engineers, QA teams, Operations, and Customers.

• Support responsibilities on robust, scalable, and distributed systems that function seamlessly 24x7x365.

• Engage with technologies such as Angular, Java, C++, Tomcat, Apache HTTP server, Postgres, Linux, Jenkins, Docker, and Kubernetes.

⛳️ Requirements

• Advanced/fluent English proficiency.

• Experience in either software development or L3 support roles.

• Strong problem-solving, debugging, and analytical skills, with a keen attention to detail.

• Ability to comprehend code and address issues when necessary.

• Recreate field problems for verification and analysis, facilitating swift resolution for customers or further escalation as needed.

• Exhibit a good level of written and verbal communication skills, adapting approach and style to diverse situations and audiences.

• Employ logical reasoning to dissect and navigate through situations or problems to reach a resolution, tackling complex issues with minimal oversight.

• Produce high-quality technical documentation of issues and processes.

• Mentor Level 1 and Level 2 Technical Support Representatives.

• Experience working with remote teams.

🏝️ Benefits

• Opportunities for career development and mentorship.

• A flexible, remote-friendly company culture with personality and heart.