Software Support Engineer

This is a fully remote position, open to applicants in Macedonia.

📋 Description

• Rapidly acquire knowledge of the company’s Next.js, React, Node.js, and Supabase application framework.

• Examine customer-reported problems and replicate bugs within the application.

• Utilize Cursor or comparable AI-assisted development tools to review code, evaluate call stacks, and determine root causes.

• Create and implement maintainable TypeScript solutions across both frontend and backend systems.

• Enhance edge-case management, application dependability, and performance.

• Compose clear and customer-oriented email communications that explain technical challenges and solutions.

• Provide professional and composed customer support during high-pressure scenarios.

• Work collaboratively with Product, QA, and Engineering teams to prioritize critical issues and releases.

• Contribute to the development of internal documentation, knowledge bases, and support manuals.

• Assist in refining monitoring, alerting, and recurring issue prevention strategies.

⛳️ Requirements

• Proficiency with Next.js, React, Node.js, TypeScript, Supabase, SQL, and Cursor or similar AI-assisted development tools.

• Strong skills in debugging, troubleshooting, and problem-solving.

• Comprehensive understanding of software engineering principles, coding best practices, and contemporary development workflows.

• Capability to work autonomously, manage priorities, and perform tasks with minimal oversight.

• Exceptional written communication skills in English, with the ability to articulate technical concepts clearly to customers.

• Customer-centric approach with strong interpersonal abilities and a calm demeanor under pressure.

• Prior experience in direct communication with customers about technical issues is highly desirable.

• Experience in independently building, deploying, or maintaining software applications is a plus.

• Familiarity with SaaS products, technical support, or support engineering settings is advantageous.

• Knowledge of version control systems and collaborative software development methods.

• Interest in AI, healthcare technology, biotechnology, or life sciences is beneficial.

🏝️ Benefits

• 💻 Fully Remote: Work from any location with international teams.

• 🤝 Peer Community: Engage with high-achieving sales professionals in our network.

• 🧭 Ongoing Support: Get assistance from Huzzle before and after placement.

• 💰 Tailored Compensation: Salaries differ by client and candidate preferences — we’ll pair you with options that align with your goals.