Technical Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist business clients with our proprietary software to determine service-related requirements and provide optimal solutions, ensuring exceptional customer service.

• Actively keep abreast of the latest technologies related to our products and their underlying systems.

• Identify and escalate complex technical or business challenges within the organization.

• Collaborate with support and/or product development teams to diagnose and resolve product-related issues.

• Manage and prioritize customer ticket workloads efficiently.

• Professionally engage with end users to train and assist them in addressing new requirements and needs through email, phone, and ticketing systems.

• Capable of handling a high volume of tickets and calls while maintaining an updated backlog of active tickets.

⛳️ Requirements

• Minimum of 2 years of advanced technical support experience in a Windows environment.

• At least 2 years of technical experience with software, including installation and configuration of Windows applications.

• Preferred experience in providing on-site support for Windows and Mac systems, as well as mobile device support (iOS, Android, and Windows devices).

• Familiarity with the architecture and security of the Windows Server operating system.

• Experience with Zendesk is advantageous.

• Understanding of the car dealership industry is a plus.

• Strong customer support and technical skills.

• Excellent troubleshooting capabilities.

• Clear and effective communication skills, both verbal and written.

• Must be organized and detail-oriented.

• Outstanding interpersonal skills and the ability to work with a diverse range of individuals.

• Ability to stay composed and perform well under pressure.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401K effective from day one

• Generous PTO