Technical Support Engineer – Opplane VLMA Infrastructure

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main point of contact for technical concerns, conducting initial triage, data gathering, and basic troubleshooting for the Opplane VLMA platform.

• Access Linux-based systems to investigate system messages and application logs to identify where a connection or session is encountering issues.

• Thoroughly document technical observations and escalate highly complex routing or product bugs to Tier 3 senior engineers.

• Clearly communicate technical procedures and solutions to customer network administrators through ticketing systems, email, or live support calls.

⛳️ Requirements

• 1–3 years of experience in a technical support, network operations center (NOC), or entry-level network administration role.

• Associate’s degree in Networking, Information Technology, or equivalent practical experience/certifications (e.g., Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+).

• Networking Fundamentals & CLI Proficiency

• Demonstrated hands-on experience with the Cisco IOS or Juniper Junos Command Line Interface for interface configuration, routing table checks, and network status verification.

• Solid understanding of core networking principles including: IPv4/IPv6 addressing, Subnets, VLANs, Static routing, and basic dynamic routing protocols.

• Familiarity with data tunneling concepts (such as GRE or basic VPNs) for secure traffic transmission across networks.

• Experience in Linux System Administration

• Comfort navigating within a Linux/Unix environment using standard terminal commands to: Navigate directories, View system logs, and Manage files.

• Ability to utilize native Linux tools (e.g., ping, traceroute, ifconfig/ip, netstat) for troubleshooting server-side network connectivity.

• Basic understanding of service management, including checking system services and verifying application status through the command line.

• Familiarity with packet analysis tools such as Wireshark or tcpdump to confirm traffic successfully reaches its destination.

• General knowledge of virtualized network environments (VMs) and the connection of remote edge devices (like routers or gateways) back to a central core network.

🏝️ Benefits

• Global & Multicultural – Engage with diverse perspectives and global collaboration across offices in the US, Portugal, India, and Singapore.

• Startup Energy – Experience a fast-paced, impact-driven environment.

• Ownership Mindset – Engineers take full responsibility for what they create.

• Collaborative & Friendly – Enjoy an open, curious, and supportive culture.