Technical Support Engineer – Opplane VLMA Infrastructure

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver critical technical support to enterprise clients and telecom operators overseeing Mobile Private Networks (MPN).

• Troubleshoot network connectivity problems, handle service tickets, and ensure customer traffic flows effectively through our virtual anchors.

• Act as the main point of contact for technical issues, conducting initial triage, data gathering, and basic troubleshooting for the Opplane VLMA platform.

• Access Linux-based systems to examine system messages and application logs to identify where a connection or session may be failing.

• Accurately document technical observations and escalate intricate routing or product bugs to Tier 3 senior engineers.

• Clearly communicate technical procedures and solutions to customer network administrators through ticketing systems, email, or live support calls.

⛳️ Requirements

• 1–3 years of experience in a technical support, network operations center (NOC), or junior network administration position.

• Associate’s degree in Networking, Information Technology, or equivalent practical experience/certifications (e.g., Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+).

• Strong foundation in Networking Fundamentals & CLI Experience.

• Proficiency in CLI - Demonstrated hands-on experience utilizing the Cisco IOS or Juniper Junos Command Line Interface to configure interfaces, inspect routing tables, and verify network status.

• Comprehensive understanding of fundamental networking concepts including: IPv4/IPv6 addressing, Subnets, VLANs, Static routing, and Basic dynamic routing protocols.

• Knowledge of data tunneling mechanisms (such as GRE or basic VPNs) for secure traffic transmission across networks.

• Comfortable operating within a Linux/Unix environment using standard terminal commands.

• Capability to utilize native Linux tools (e.g., ping, traceroute, ifconfig/ip, netstat) for troubleshooting server-side network connectivity.

• Basic understanding of checking system services and confirming application status via the command line.

• Basic familiarity with packet capturing tools like Wireshark or tcpdump.

🏝️ Benefits

• Global & Multicultural – Diverse perspectives and global collaboration (US, Portugal, India, and Singapore offices).

• Startup Energy – A fast-paced, impact-driven environment.

• Ownership Mindset – Engineers take responsibility for their creations.

• Collaborative & Friendly – An open, curious, and supportive culture.