Technical Support Engineer – Mechanical, Electrical, Mechatronic

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Respond to both technical issues and general inquiries — troubleshooting, specifications, order questions, and helping customers choose the right product — via tickets, email, chat, and phone calls.

• Identify issues related to actuators, control systems, DC motors, and wiring — and convey solutions in straightforward language.

• Ensure customers have all the necessary components for success by asking the right questions ('How are you controlling this?', 'Do you have a power supply for that?') to prevent any omissions.

• Report inaccurate datasheets, faulty website information, and recurring product problems so we can address them at the source.

• Meet our response-time goals while ensuring customers do not feel rushed.

• You will report to and learn from our B2C Technical Lead, ensuring you have support during your work.

⛳️ Requirements

• A diploma or degree in Electronics, Mechanical, or Mechatronics Engineering (or equivalent experience).

• Proficiency in reading wiring diagrams and understanding the functionality of mechanical/electrical systems.

• English proficiency at a C1 level or higher — this position operates entirely in English, both in writing and over the phone.

• The ability to de-escalate frustrated customers and the honesty to say 'let me find out' when faced with uncertainty.

• Strong organizational skills and the capability to manage a busy queue effectively.

• Minimum typing speed of 50 words per minute.

• Preferred: Hands-on experience with linear motion, actuators, or DC motors.

• Background in technical support or client services.

• Familiarity with CRM/ERP tools such as HubSpot, NetSuite, or similar platforms.

🏝️ Benefits

• 100% remote work.

• Full-time position (40 hours per week).

• Operating hours in Pacific Time.