Technical Support Engineer

📋 Description

• Take full responsibility for customer issues reported and ensure problems are resolved effectively.

• Investigate, diagnose, troubleshoot, and identify solutions to address customer concerns.

• Adhere to standard procedures for the appropriate escalation of unresolved issues to relevant internal teams.

• Provide timely and accurate feedback to customers.

• Ensure all issues are properly recorded and closed.

• Generate accurate and prompt reports.

• Document knowledge through the creation of tech notes and articles for the knowledge base.

• Comply with the SLA for issues based on their severity.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Demonstrated experience in enterprise technical support, IT support, or as a technical engineer.

• In-depth knowledge of the product being supported by the technician.

• Strong problem-solving abilities.

• Excellent client interaction skills.

• Exceptional written and verbal communication skills.

🏝️ Benefits

• Comprehensive health insurance plans.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• A supportive and collaborative team environment.