Regional Support Engineer

📋 Description

• Provide support for IT and OT infrastructure across APAC locations, primarily through remote assistance.

• Address escalated and intricate technical challenges related to infrastructure.

• Engage in and support regional projects pertaining to IT/OT infrastructure.

• Ensure the consistency, stability, and performance of network, server, and endpoint environments.

• Collaborate effectively with the Global Service Desk, vendors, and regional IT teams.

• Maintain comprehensive technical documentation and promote knowledge sharing initiatives.

⛳️ Requirements

• A minimum of 5 years of experience in IT infrastructure or similar positions.

• A Bachelor’s degree in information technology, Computer Science, or a related discipline, or equivalent practical experience.

• Proven hands-on experience with networking, servers, endpoints, and Microsoft 365.

• Experience in managing complex issues or escalations (L2+/L3 exposure).

• Capability to work independently and juggle multiple priorities.

• Proficient English communication skills, both written and verbal.

🏝️ Benefits

• Competitive compensation and comprehensive benefits package.

• Long-term development opportunities for career growth.