Digital Technical Support

📋 Description

• Serve as a reliable technical ally to dental professionals, guiding them through their digital journey.

• Accountable for the initial evaluation and processing of digital orthodontic cases.

• Provide exceptional technical support.

• Conduct on-site and remote demonstrations of Spark in close collaboration with Sales teams.

• Participate in travel and support dental events (25% travel).

⛳️ Requirements

• A background as a Dental Technician or Dental Hygienist is preferred.

• Strong knowledge of digital orthodontic workflows and manufacturing processes.

• Prior experience in a similar digital or technical support capacity, ideally encompassing:

• Intra-oral scanners.

• CAD/CAM systems.

• Digital design software.

• 3D printing and digital dentistry.

• Tech-savvy and digitally proficient, with solid IT skills (Windows, macOS, MS Office, remote support tools).

• Excellent organizational and time-management abilities, with the capacity to handle multiple priorities efficiently.

• A proactive, self-motivated professional demeanor, complemented by a strong collaborative spirit.

• An enthusiastic, analytical, and creative thinker who enjoys problem-solving and ongoing learning.

• Native-level Portuguese and fluent English; proficiency in additional European languages is advantageous.

• Willingness to travel occasionally; a valid driver’s license is mandatory.

🏝️ Benefits

• Opportunity to engage in a role that combines state-of-the-art digital technology, clinical knowledge, and customer interaction.

• Foster long-term relationships with doctors and internal stakeholders.