This is a fully remote position, open to applicants in India.

📋 Description

• Provide exceptional customer and technical support, ensuring high levels of customer satisfaction and retention.

• Serve as a subject matter expert (SME) and manage complex or advanced cases, including those escalated by executives.

• Enhance Customer Experience, Retention Rate, and Revenue Generation metrics.

• Facilitate attach motions and promote Annual Recurring Revenue (ARR) growth through valuable customer interactions.

• Evaluate support data and trends to enhance service delivery and implement process improvements.

• Work in collaboration with Engineering, Product, and Sales teams to expedite issue resolution and achieve better results.

• Play a key role in process enhancements that significantly impact business objectives.

⛳️ Requirements

• In-depth knowledge and experience in CSMB processes.

• Proficient in escalation management and adept at problem-solving.

• Ability to make data-driven decisions.

• Experience in managing collaborators and leading teams.

🏝️ Benefits

• Comprehensive benefits programs.

• Accessible recruiting process with reasonable accommodations for applicants with disabilities or special needs.