Technical Support Consultant, French, English

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Offer technical assistance through phone, email, and chat.

• Diagnose technical problems and provide detailed guidance to customers.

• Work together with other teams to address customer concerns.

• Forward complex issues to the relevant team.

• Record customer interactions and inquiries in D365.

• Continuously enhance customer support processes and practices.

• Keep up-to-date with product knowledge and company updates and changes.

• Provide customer support for SupportYourApp, a global Intelligent Support-as-a-Service provider catering to technology firms and industry leaders.

⛳️ Requirements

• Proficient communication skills in English and French, with a minimum of C1 level for both spoken and written forms.

• A minimum of 1 year of experience in a customer support position, ideally in technical support within a high-paced environment.

• Knowledge of CRM systems and fundamental technical support practices.

• Familiarity with APIs, operating systems, and SaaS applications.

• Strong abilities in problem-solving and troubleshooting.

• Consistent attention to detail.

• Capability to manage multiple tasks and prioritize effectively.

• Outstanding interpersonal skills and a team-oriented mindset.

• Capacity to convey technical information to non-technical customers.

• Personal computer equipped with at least 8GB of RAM.

• Reliable internet connection with a minimum of 50 Mbps download and 40 Mbps upload speeds.

• CV submitted in English.

🏝️ Benefits

• Fixed working hours: Monday–Friday, 8 AM–5 PM CET.

• Opportunity to work entirely remotely.

• Diverse and inclusive international workplace.

• Compensation provided in USD.

• Incentives for referring friends.

• Balance between project responsibilities and personal time.

• Internal health policy.

• Supportive leadership committed to your growth and long-term collaboration.

• Environment conducive to self-development.

• Culture founded on trust, without time-tracking requirements.

• Home office setup.

• Specific benefits and conditions outlined in the engagement agreement; contractor eligibility may vary.