Citrix Support Engineer

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Ensure the reliable operation of the on-premises Citrix environment.

• Provide second-level support for the Citrix infrastructure.

• Analyze and resolve issues related to user profiles, sessions, and Citrix applications.

• Troubleshoot connection interruptions, performance concerns, and application errors.

• Conduct daily monitoring and assessments of the Citrix environment.

• Monitor system resources including CPU, RAM, and storage.

• Analyze event logs and manage warnings and alerts.

• Collaborate with internal support and infrastructure teams.

• Document incidents, solutions, and operational procedures.

⛳️ Requirements

• Several years of experience in second-level support within Citrix environments.

• Familiarity with profile management solutions such as FSLogix, Citrix Profile Management, or similar technologies.

• Strong understanding of Windows Server, Active Directory, and Group Policy (GPO).

• Experience in profile and session management.

• Proven experience in analyzing and resolving issues in complex Citrix environments.

• Knowledge of Citrix Studio and PowerShell is a plus.

• Experience administering Citrix Virtual Apps and Desktops is advantageous.

• Familiarity with monitoring and logging tools is a benefit.

• Strong sense of ownership and a self-reliant, dependable working style.

• Team-oriented individual with excellent communication skills and a strong focus on service and customer satisfaction.

• Analytical thinker with a methodical approach.

• Fluent in German.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Flexible working hours and the possibility of remote work.

• Comprehensive health and wellness programs.

• Supportive and collaborative work environment.