Technical Support Consultant, French, English

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Deliver technical assistance through phone, email, and chat support.

• Diagnose technical problems and provide detailed guidance to customers.

• Work in conjunction with other departments to resolve customer inquiries.

• Forward complex issues to the appropriate team for resolution.

• Record customer interactions and inquiries in D365.

• Continuously enhance customer support processes and procedures.

• Maintain an extensive understanding of product knowledge and remain informed about company updates and changes.

⛳️ Requirements

• Outstanding communication skills in both English and French (minimum C1 for both spoken and written).

• A minimum of 1 year of experience in a customer support role, ideally in technical support, within a fast-paced setting.

• Familiarity with CRM systems and fundamental technical support, including knowledge of APIs, operating systems, and SaaS applications.

• Strong problem-solving and troubleshooting abilities, with a keen attention to detail.

• Capacity to multitask and prioritize effectively.

• Excellent interpersonal skills and a strong team-oriented mindset.

• Proficient in conveying technical information to non-technical customers.

• Personal computer equipped with at least 8GB of RAM.

• Stable internet connection with a minimum download speed of 50 Mbps and upload speed of 40 Mbps.

• CV to be submitted in English.

🏝️ Benefits

• Fixed working hours: Monday–Friday, 8 AM–5 PM CET.

• Opportunity to work fully remotely.

• Inclusive international work environment.

• Compensation provided in USD.

• Incentives for referring friends.

• Balance between project demands and personal time.

• Internal health policy.

• Responsive leadership committed to your growth and long-term collaboration.

• Supportive environment for self-development.

• A culture founded on trust, with no time-tracking requirements.