Technical Support Consultant, Fluent French & English

This is a fully remote position, open to applicants in Malta.

📋 Description

• Deliver technical assistance through phone, email, and chat channels.

• Diagnose technical problems and offer step-by-step solutions to clients.

• Work collaboratively with various departments to address customer concerns.

• Refer intricate issues to the designated team for further handling.

• Record customer interactions and inquiries within D365.

• Strive for continuous enhancement of customer support methods and protocols.

• Keep up-to-date with product knowledge and remain informed about company updates and changes.

⛳️ Requirements

• Exceptional communication skills in English and French (minimum C1 for both spoken and written).

• A minimum of 1 year experience in a customer support position, ideally in technical support, within a dynamic environment.

• Knowledge of CRM systems is essential.

• Basic understanding of technical support concepts, including APIs, operating systems, and SaaS applications.

• Excellent problem-solving and troubleshooting abilities.

• A keen eye for detail.

• Capability to multitask and prioritize tasks efficiently.

• Skill in conveying technical information to customers without technical backgrounds.

• Personal computer equipped with at least 8 GB of RAM.

• Reliable internet connection with a minimum of 50 Mbps download and 40 Mbps upload speeds.

• CV must be submitted in English.

🏝️ Benefits

• Fixed schedule: Monday–Friday, 8 AM–5 PM CET.

• Opportunity to work completely remotely.

• An inclusive international work environment.

• Compensation offered in USD.

• Incentives for referring friends.

• A healthy balance between project demands and personal time.

• Internal health policy provided.

• Supportive leadership focused on your growth and long-term collaboration.

• Environment conducive to self-development.

• A culture founded on trust, with no requirements for time tracking.

• Specific benefits and conditions outlined in the contractor agreement; independent contractors may not qualify for all employee benefits.