Technical Support Consultant, Fluent French, English

This is a fully remote position, open to applicants in Greece.

📋 Description

• Offer technical assistance through phone, email, and chat channels.

• Diagnose technical problems and provide customers with detailed, step-by-step solutions.

• Work collaboratively with other departments to address customer concerns.

• Elevate complex issues to the designated team for further resolution.

• Record customer interactions and inquiries within D365.

• Strive for continuous improvement in customer support processes and practices.

• Keep a robust understanding of product offerings and remain informed about company updates and changes.

• Ensure customer satisfaction and exceptional service in a diverse, multilingual setting.

⛳️ Requirements

• Proficient in English and French communication skills (at least C1 level for both spoken and written forms).

• Minimum of 1 year of experience in a customer support position, ideally within technical support, in a dynamic environment.

• Knowledge of CRM systems and basic technical support concepts, including familiarity with APIs, operating systems, and SaaS applications.

• Strong analytical and troubleshooting abilities.

• Consistent attention to detail.

• Capability to multitask and prioritize tasks effectively.

• Outstanding interpersonal skills and a team-oriented mindset.

• Ability to convey technical information to customers without a technical background.

• Personal computer equipped with at least 8GB of RAM.

• Reliable internet connection with a minimum of 50 Mbps download speed and 40 Mbps upload speed.

• Resume submitted in English.

🏝️ Benefits

• Fixed schedule: Monday–Friday, 8 AM–5 PM CET.

• Opportunity for full remote work.

• Inclusive international work environment.

• Compensation provided in USD.

• Rewards for referring friends.

• Balance between project responsibilities and personal time.

• Internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• Environment conducive to self-development.

• Culture founded on trust, with no requirements for time tracking.

• Home office setup.

• Multicultural and multilingual workspace.