Technical Support Advocate, T1

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver hands-on technical troubleshooting, feature insights, and best-practice recommendations for the product.

• Assist customers, partners, and coworkers in a dynamic environment.

• Install, modify, and perform minor repairs on computer hardware and software systems.

• Address technical tickets generated by staff and resolve technical and process-related issues.

• Consult with users to identify suitable hardware and software requirements.

• Analyze technical applications and suggest methods to enhance computer system capabilities.

• Test the compatibility of new programs with existing hardware and software.

• Confirm program objectives and specifications through testing and necessary modifications.

• Assess vendor-supplied software for compatibility with current hardware and applications.

• Install software and applications essential for operational workflow.

• Train users via videos, manuals, and digital instruction pages, often collaborating with technical writers.

• Maintain system functionality.

• Conduct performance tuning for software, networks, and databases.

• Document updates to hardware and software.

• Create user reference materials and operating instructions.

• Stay updated with technological advancements through workshops, publications, and professional organizations.

• Support team members to ensure the success of the program.

⛳️ Requirements

• A minimum of 2 years of technical support experience, ideally providing assistance to customers via email and chat.

• Experience with installing software and applications on computers and/or mobile devices.

• Technical expertise to troubleshoot bugs and resourcefulness in finding solutions.

• Intermediate knowledge of web-based and mobile applications.

• Availability to work during US business hours and weekends, with flexibility according to operational needs.

• Native or near-native proficiency in written and spoken English with excellent grammatical accuracy.

• Capability to manage escalations effectively.

• Basic understanding of real estate terminology and processes.

• Proven track record of working remotely as part of a team with minimal supervision is highly desirable.

• Ability to thrive under pressure, meet deadlines, and manage a high volume of customer interactions.

• Strong skills in conflict resolution and attention to detail.

• Proficient in navigating multiple resources and troubleshooting independently.

• Proactive mindset with the ability to work with limited oversight.

• Ability to comprehend and clearly explain complex concepts.

• Creative problem-solving abilities and fact-based decision-making skills.

• Capacity to adapt to a fast-paced, evolving environment.

• Team-oriented approach and willingness to share knowledge with colleagues.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Comprehensive health benefits and wellness programs.

• Supportive team culture and collaborative work environment.