Technical Support Advocate T1

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Install, modify, and perform minor repairs on computer hardware and software systems.

• Address technical requests or issues raised by staff by resolving tickets.

• Troubleshoot both technical and process-related problems to ensure productivity is maintained.

• Consult with users to identify their specific hardware and software needs.

• Analyze technical applications and suggest methods to enhance the capabilities of computer systems.

• Assess the compatibility of new programs with current systems.

• Validate program objectives and specifications through thorough testing and necessary adjustments.

• Review vendor-supplied software for its compatibility with existing hardware and applications.

• Install software and essential workflow applications.

• Train users on new software using videos, manuals, and digital instructional pages.

• Ensure system capability is maintained.

• Conduct performance tuning for software, network, and database systems.

• Document updates made to hardware and software.

• Stay informed about technical advancements through workshops, publications, and professional organizations.

• Prepare operating instructions and reference materials for users.

• Collaborate with team members to support the success of the program.

⛳️ Requirements

• A minimum of 2 years of experience in technical support, ideally with customer support via email and chat.

• Proficient in installing software and applications on computers and/or mobile devices.

• Possess the technical skills necessary to troubleshoot bugs and a resourceful approach to finding solutions.

• Intermediate knowledge of web-based and mobile applications.

• Availability to work during US business hours and weekends, with a flexible schedule based on operational demands.

• Native or near-native proficiency in written and spoken English, with strong grammatical accuracy.

• Ability to comprehend and articulate complex and abstract concepts in simple terms.

• Capability to effectively convey tone through written communication.

• Strong creative problem-solving abilities.

• Skilled in navigating various resources and troubleshooting independently.

• Basic understanding of real estate terminology and processes.

• Competence in managing escalated issues.

• Flexible work schedule.

• Demonstrated ability to work remotely as part of a team with minimal supervision is highly valued.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Remote work flexibility.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Supportive team environment.