Technical Success Manager

This is a fully remote position, open to applicants in Italy.

📋 Description

• Serve as the primary post-sales contact, guiding customers through their Zero Trust journey.

• Assist customers in adopting and optimizing Zscaler's solutions to achieve their digital transformation goals.

• Offer expert guidance, foster relationships, and ensure effective solution adoption for public sector partners.

• Grasp customer objectives, challenges, and technical requirements to align with Zscaler solutions and enhance satisfaction.

• Cultivate relationships with stakeholders, perform reviews, and pinpoint growth opportunities.

• Anticipate potential hurdles, deliver proactive recommendations, and address risks.

• Maintain a comprehensive understanding of Zscaler products and contribute to best practices in both internal and customer-facing Knowledge Bases.

• Collaborate with Sales, Support, and Product teams to ensure a seamless customer experience.

⛳️ Requirements

• Over 5 years of experience in customer-facing roles that combine technical expertise with account management skills.

• Proven track record with product feature implementations and the adoption of best practices.

• Familiarity with operating systems such as Linux, Unix, and Free BSD.

• Experience in troubleshooting network issues and proficiency with tools like Ping, Traceroute, and MTR.

• Understanding of protocols including HTTP, SMTP, FTP, and DNS.

🏝️ Benefits

• A variety of health plan options.

• Vacation and sick time off plans.

• Options for parental leave.

• Retirement plan options.

• Education reimbursement.

• In-office perks, among other benefits!