Technical Success Manager

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Assist enterprise clients during the onboarding process and share best practices to ensure they reach their committed usage levels.

• Develop and implement Mutual Activity Plans aligned with customer business objectives.

• Actively address churn risks by showcasing platform benefits and resolving technical issues.

• Provide customized product demonstrations that emphasize business results.

• Collaborate with Expansion Account Executives on technical assessments and Proofs of Value.

• Analyze account whitespace and formulate Architecture Blueprints and technical roadmaps.

• Conduct personalized training sessions and technical workshops.

• Produce documentation, videos, and articles for customer engineering communities.

• Establish connections with technical stakeholders and facilitate discovery and strategy discussions with CTOs, VPs of Engineering, and IT architects.

• Work together on Customer Business Reviews and executive dashboards to illustrate solution ROI.

⛳️ Requirements

• Over 3 years of proven experience working directly with enterprise clients to enhance technical adoption, customer success, or account growth.

• Strong technical expertise combined with a solid sales/customer focus.

• Ability to create business rationales for account expansion.

• Interest in or prior experience with performance monitoring and observability tools.

• Familiarity with contemporary IT environments, including AWS, Azure, GCP, Kubernetes, or SRE practices.

• Basic understanding of coding/scripting languages.

• Capability to design and implement customer-facing project plans and technical roadmaps.

• Excellent organizational skills for documentation.

• Outstanding presentation abilities.

• Eagerness to learn new technologies and convey complex subjects to developers and executive leaders.

• Bachelor’s degree in Engineering/Computer Science or equivalent is preferred.

• Visa sponsorship is not provided.

• Completion of employment eligibility verification is required.

• A criminal background check is mandatory.

• Passing an export compliance assessment may be necessary.

🏝️ Benefits

• Healthcare coverage.

• Dental insurance.

• Vision insurance.

• Parental leave and planning support.

• Mental health benefits.

• 401(k) plan with matching contributions.

• Flexible time-off policies.

• 11 paid holidays.

• Volunteer time off.

• Commission structure.

• Flexible work arrangements, including fully office-based, fully remote, or hybrid options.

• Support for reasonable accommodations.