Senior Account Manager, Client Success

This is a fully remote position, open to applicants in New York.

📋 Description

• Serve as the main point of contact for high-value clients.

• Guarantee smooth communication and resolution of issues related to product areas.

• Maintain strategic alignment between FIS and its clients.

• Foster collaboration and alignment among internal teams during client interactions.

• Cultivate robust client relationships and engage proactively throughout the client lifecycle.

• Facilitate the realization of client value.

• Develop insights into clients’ business goals.

• Work with clients to create joint success plans featuring milestones and measurable KPIs.

• Evaluate client health and analyze product usage data.

• Reduce risk, enhance product adoption, deliver business value outcomes, and minimize churn.

• Act as a strategic advisor by identifying opportunities for expansion and sharing insights with sales teams.

• Influence product roadmaps informed by client feedback.

• Collect and convey expansion recommendations based on customer insights.

• Serve as a liaison between product management and clients.

• Collaborate with sales and professional services teams.

• Engage in the renewal process.

• Communicate the renewal value proposition to clients.

⛳️ Requirements

• 7-10 years of experience in Client Success, Client Service/Support, Account Management, or similar fields.

• Bachelor’s degree.

• Relevant prior experience within financial technology services.

• Ability to effectively articulate business value in both written and verbal communication.

• Familiarity with the financial technology industry and its products, including market trends, challenges, and opportunities.

• Strong analytical abilities, with experience using Tableau or similar tools.

• Excellent communication and presentation skills.

• Confidence in engaging with customers at all levels and in various situations.

• Strong leadership capabilities.

• Ability to work collaboratively with cross-functional teams, including Sales, Renewals, and technical roles.

• For roles located in the US, the capacity to undergo a drug test following a conditional offer.

🏝️ Benefits

• Opportunities to make a meaningful impact in the fintech sector.

• Opportunities for internal career advancement.

• Personal and professional development opportunities.

• An inclusive and diverse workplace.

• Resources available for community engagement.

• Competitive salary.

• Potential eligibility for bonuses and/or commissions.

• Drug testing for positions in the US following a conditional offer.