Technical Success Manager

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Take ownership of technical issues and resolve them independently.

• Analyze and address data inconsistencies.

• Serve as the primary technical contact for the team.

• Create and update internal process documentation.

• Assist the Sales team in acquiring new clients.

• Manage, escalate, or directly resolve support inquiries.

• Provide updates and visibility on ongoing challenges.

• Collaborate with developers and product teams to suggest new features.

• Help establish and implement new platforms for clients.

• Mentor fellow team members.

• Initiate and conduct client calls and video conferences.

• Gain in-depth, practical knowledge of our product offerings.

⛳️ Requirements

• A proactive mindset with excellent organizational skills.

• Comfortable engaging with the technical/data layer.

• Familiarity with Git and version control systems.

• Knowledge of web technologies (HTML, CSS, JavaScript).

• Confident in interactions with both clients and developers.

• Strong written, verbal, and interpersonal communication skills in English.

• A degree in Computer Science or relevant practical experience.

• Ability to communicate effectively using Jira, HubSpot, Slack, and GitHub.

• Comprehensive understanding of the online advertising sector.

• Experience working with APIs.

• Proficient in SQL.

• A solid technical foundation centered around web technologies.

• Preferred: Hands-on experience with ad-serving platforms.

• Experience with AI models and related tools.

• Background in delivering technical training and webinars.

• Experience in configuring HubSpot automations and using HubSpot Service Desk.

• Previous contributions to GitHub projects.

• Experience providing support and communication on a SaaS online platform.

• Coding experience.

• Familiarity with RTB technology.

🏝️ Benefits

• Flexible start times.

• Summer Schedule.

• Private health insurance.

• Remote work opportunities from home.

• Home office setup budget of 500 Euros.

• Paid holiday on your birthday.

• Access to high-quality training through the Udemy platform.

• Additional internal and external training through our EXOGROUP University program.

• Annual training budget of up to 1500 Euros and 5 days of study leave.

• Flexible compensation of 500 Euros per year.

• Language lessons in Spanish, English, and Portuguese.

• Employee referral program with a bonus of 2500 Euros for successful referrals.

• Subsidized well-being activities.

• Exciting team-building events in locations like Ibiza.

• Subscription to Calm App.

• Office perks.

• Meal card.

• Relocation package.