Client Experience Manager

This is a fully remote position, open to applicants in Montana, +4 more states.

📋 Description

• Analyze sales, account management, and business retention metrics for products and services.

• Assist in driving profitable growth and achieving other business goals.

• Manage strategic business plans for accounts and customer relationships.

• Prioritize revenue growth, member retention, and the attainment of financial targets.

• Implement and support plan modifications.

• Assist in the facilitation of ID cards.

• Complete both scheduled and ad-hoc reporting requirements.

• Handle inbound phone inquiries.

• Process assigned invoices.

• Execute assigned group terminations.

• Fulfill documentation requests.

• Maintain a presence throughout the implementation process.

• Facilitate and take part in meetings with external stakeholders.

• Perform member overrides as necessary.

• Oversee prior authorization and accessibility procedures.

• Manage the resolution of claims-related issues.

• Conduct manual eligibility additions and terminations.

• Service assigned warranties.

⛳️ Requirements

• At least 5 years of experience in a pharmacy, PBM, or insurance environment.

• Willingness to travel up to 25% of the time within the continental United States.

• High school diploma or GED is required.

• Certification as a Pharmacy Technician is preferred.

• Basic understanding of problem-solving and decision-making skills is preferred.

• Previous experience with Salesforce is preferred.

• A Bachelor's degree is preferred.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• CVS Health bonus, commission, or short-term incentive program.