Customer Success Manager – Mid Market

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Act as a reliable inbound consultant for HubSpot customers.

• Oversee 150–180 customer relationships, encompassing both new and established clients.

• Regularly engage with customers to grasp their objectives and align them with the necessary resources.

• Collaborate with onboarding, up-sell/cross-sell, and renewals teams to address customer needs.

• Assist customers in adopting HubSpot’s software and leveraging the platform to reach their goals.

• Conduct 4–5 scheduled in-depth customer meetings each day.

• Monitor customer progress, offer strategic and tactical advice, and communicate new HubSpot features.

• Address customer inquiries ranging from invoices to software usage.

• Identify, scope, and qualify opportunities for additional HubSpot products and services.

• Foster customer retention and growth.

• Recognize technical challenges and recommend solutions and core integrations.

• Maintain an ongoing partnership to enhance acquisition, retention, and up-sell rates.

⛳️ Requirements

• Proficiency in both written and spoken English.

• A minimum of 2 years of experience in a client-facing or account management position.

• Business acumen with consultative, problem-solving, and issue-resolution capabilities.

• Solid understanding of the media/digital landscape.

• Driven self-starter eager to learn and able to demonstrate successful results while handling demanding expectations.

• Highly organized with the ability to learn swiftly and perform well under pressure.

• Strong negotiation abilities.

• Comfortable with financial discussions and managing cancellations.

• Capable of building and maintaining relationships, managing expectations, and identifying issues that require escalation.

• Familiarity with Loop Marketing, AEO, and LLM, or the ability to learn them quickly and independently.

• Competence in supporting ongoing partner relationships to enhance acquisition, retention, and up-sell rates.

🏝️ Benefits

• Annual cash compensation includes base salary, on-target commission for eligible positions, and annual bonus targets under HubSpot’s bonus plan for qualified roles.

• Certain roles may qualify for HubSpot’s equity plan and receive restricted stock units (RSUs).

• HubSpot offers benefits and perks aimed at helping employees grow personally and professionally.

• Flexible work arrangements are available, including Remote, Office, and Flex options.

• Disability accommodations and alternative travel arrangements are provided during the hiring process.

• Opportunities for in-person team and peer connection events and gatherings.